Scaling Social Commerce: MyAlice Connects with Instagram Messaging


If you’re an online business owner, you’ve certainly thought of creating an Instagram business account, or you have one. Chances are you’ve also looked for an Instagram DM automation solution, but surprisingly, you may have hit rock bottom.

It’s 2021, and we’re still manually replying to every customer message on Instagram, although Instagram has a whopping 130 million users tapping on shopping posts every month.

Say no more! We at MyAlice, your go-to conversational commerce platform, are proud to introduce our integration with Instagram.

Now, you can connect your Instagram account with MyAlice and have the ultimate social media chatbot experience.

Customer Support Made Easier

Running an Instagram ad has the potential to yield a much better return than any other social media platform. But the perk comes with prices.

1/4th of the Instagram user base is millennials. And they have an extremely short attention span. So, you have to be 24/7 present to respond almost immediately, or else they go, poof!

Add in the hassle of switching between apps to create and update orders.

An e-commerce solution with a customer service chatbot seems to be the obvious solution.

With all this in mind, we have been working crazy for the last few months so that you can bring all your Instagram conversations into one unified inbox to respond faster and sell more.

Now wherever your customer queries are coming from — be it Instagram, Facebook, Messenger, WhatsApp, Telegram, WooCommerce — you can find all of them under one shared inbox.

Connect Omnichannel Chat Services

MyAlice + Instagram: What It Means for You

Here’s what you can expect after you connect your Instagram DM with MyAlice (the best Instagram DM chatbot available right now).

  1. Respond faster to customer messages from your multi-channel dashboard.
  2. Add multiple Instagram accounts and manage them from the same account.
  3. Create automated responses for Instagram visitors. You can also set rules and sequences to create custom user journeys.
  4. Supercharge your Instagram Analytics with MyAlice Datalab to get automated user data, customer satisfaction reports, relevant metrics, and powerful visualization.

We have also introduced Ice Breaker, an exciting feature that makes it easy for your customers to interact with your business. Every time they come into your Instagram DM, they can tap on FAQs to easily initiative a conversation with you!

Instagram Chatbot Icebreaker

You can further train our chatbot in Natural Language Processing (NLP). In that way, the higher your usage, the more efficient your bot becomes. All in all, you’ll have an intelligent chatbot that develops every day.

How to Connect MyAlice with Instagram

Adding Instagram is almost the same as adding your Facebook feed or Messenger account on MyAlice.

Requirements

To connect your Instagram account, here’s what you need.

  1. You must be an Admin/Supervisor to access Channel Settings on MyAlice.
  2. Your Instagram Business Account is connected to your Facebook Page.

If you are not sure how to create an Instagram Business account or how to connect it to your Facebook, please head over to your Instagram Guide to learn more.

Once you have met the requirements, follow these simple steps to get started.

  1. Go to Channel Settings under the Settings tab.
  2. Find Instagram on the list and click the Add Channel button. Add a title and description for your channel.
  3. Next, turn on the Connection toggle in your newly added channel.
  4. Now connect to your Facebook account, select the Instagram pages you want to connect, and allow permissions to MyAlice.

Voila! You’ve successfully connected your Instagram Messenger on MyAlice.

Please reach out to our team if you’re stuck in any step of the tutorial.

Leveraging The MyAlice Ecosystem

We aim to become the go-to conversational commerce platform for e-commerce businesses all around the world. So, from multichannel helpdesk to e-commerce automation to advanced analytics, you’ll find everything you need to redefine your customer support and grow your e-commerce business.

We have already added Facebook feed, Messenger, WhatsApp, Instagram feed & Instagram DM to our repository. You can also connect your WooCommerce store, your website, and your mobile application.

Down the line, we plan to launch Line and Telegram in our social category. In the e-commerce counterpart, we are working on our integration with Shopify. Make sure you are updated on these exciting launches.

And we haven’t told you the best bit. We don’t limit features. Once you become a paid member, you can access every feature and channel in our entire ecosystem. Even if you opt for our Kickstarter plan, which starts at only $15/month.

Curious? Instantly sign up for a 14-day free trial and get your customer support up and running.

Don’t worry. We won’t ask for credit card details.

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